How can we help?
What do you need help with?
Choose which products or services you need help with so we can get you the right support.
Health insurance
If you have cover for you and your family, or you’re insured through your employer, there are lots of ways we can help.
Get treatment if you’re insured
The claiming process
Rewards and benefits
Health insurance guides
Dental
Whether you want to make a claim or you’re looking for a Bupa dental clinic, we can help with any queries you may have.
Make a claim
The claiming process
Policy documents
Frequently asked questions
Call our Anytime HealthLine
Our health insurance members and their immediate family can call a nurse any time of the day or night, all year round.
We’re happy to help with anything from vomiting, abdominal pain, surgeries, rashes, bumps and much more.
Call Anytime HealthLine
Cash plans
Find out about our cash plans and how you can access treatment.
Health assessments
Get help with preparing for a health assessment and your results.
Care homes
You can find more information and get help with any care home queries.
Get help in My Bupa
Your digital account is a convenient way to get support with your cover and services. Check your pre-authorisations, request treatment, view your claims and more, all in My Bupa. If you need to speak to us, you can call or chat with us directly from the app.
Sign in or create account
Need more support?
If you need more specific support, fill out our support needs form.
After you’ve completed the form, we’ll update your account with a confidential note so we can give you the support you need whenever you contact us or we contact you.
Unhappy with our service?
When things go wrong, it’s important to know why.
That’s why we take your complaints seriously, as it helps us improve our service for the future.
Make a complaintAnytime HealthLine is provided by Bupa Occupational Health Limited. Registered in England and Wales with registration number 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.
Bupa Anytime HealthLine is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Bupa Health Insurance, Bupa Dental Insurance and Cash plan are provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
The My Bupa App is provided by Bupa Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales at 1 Angel Court, London, EC2R 7HJ. Its company number is 3829851. VAT Registration Number: 239731641.
© Bupa 2026
